Frequently Asked Questions

Go Through a Detailed List of Queries / FAQs We Answer Everyday

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What are the operating hours of Mughal Labs patient specimen collection?

  • Main Lab: 8 am to 12 midnight
  • Collection Centers: 8 am to 11 pm

Can I order tests on or around the holidays?

Mughal Labs is open 365 days a year.

Can I cancel a test that I’ve ordered?

Yes. Cancellations received prior to the specimen reaching Mughal Labs can be canceled through a special request. Once a specimen has been received in the performing laboratory, the test will be run and a result report will be issued and charged appropriately.

Why should I choose Mughal Labs?

  • There are many reasons why Mughal Labs should be your choice.
  • Quality lab tests at affordable rates
  • Latest technology and equipment
  • Quality Assurance Programs (RIQAS, EQAS, API, ESfEQA, NEQAPP, ISO)
  • Home Sample Collection
  • Online Reports

Do you participate in proficiency testing / external quality assurance (EQA) programs?

Yes, Mughal Labs regularly participates in multiple international proficiency testing and EQA programs like:

  • EQAS (Full names from booklet)
  • ISO
  • RIQAS
  • EfEQA
  • API
  • NEQAPP

If I am a patient, can I contact your Pathologist/doctor to discuss my reports?

You can call our UAN number 042-111-500-500, and they will assist you in getting you connected within the next 6 hours.

The doctor is holding a stethoscope.

How to find that a particular test is available in Mughal Labs?

  • You can visit and see lab tests and rates at our website here.
  • You can download our MobileApp (links) and see lab tests and rates using the ‘Test Rate Calculator’ tab.
  • You can call our Helpline 042-111-500-500 between 8 am to 12 midnight. 

Where is the price of the test I want to order?

  • You can visit and see lab tests and rates at our website here.
  • You can download our MobileApp (here) and see lab tests and rates using the ‘Test Rate Calculator’ tab.
  • You can call our Helpline 042-111-500-500 between 8 am to 12 midnight.

Do I need to pay any extra amount to get ‘urgent’ results?

  • We do not charge any extra amount for urgent reports. Patients’ need is our priority so we try our level best to serve the needs of our customers.

Can I pay with any Credit card?

  • You can choose to pay on LPL with any Visa, MasterCard at our selected centers (locations with Card Facilities).
Man is finding a location in laptop

What are the Locations of Mughal Labs?

  • You can visit and see locations on our website here.
  • You can call our Helpline 042-111-500-500 between 8 am to 12 midnight. 

What are the locations of Mughal Clinics?

  • You can visit and see locations on our website here.
  • You can call our Helpline 042-111-500-500 between 8 am to 12 midnight.

What are the locations of Mughal Pharmacy?

  • You can visit and see locations on our website here.
  • You can call our Helpline 042-111-500-500 between 8 am to 12 midnight.
Business women working on computers

Why can’t I view my Reports Online?

A possible cause of this can be any pending dues or a technical fault. You can always get a copy of your reports from the nearest branch, or you can call our helpline number 042-111-500-500 who will send you reports via WhatsApp.

Why did I not receive a text message regarding my Reports from Mughal Labs?

Our customers usually receive messages within 30 minutes when their reports get ready. However, if you do not receive a text message then you can always call our helpline at 042-111-500-500 to check if your reports are ready.

Can I collect my reports from a branch or location other than where I gave the sample?

Yes. Please visit the nearest branch with your patient number and our staff will provide you with your reports.

What is required to view my report online or on the mobile app?

You need a QR code or a patient number and case number in order to view your reports online. QR code, patient number, and case numbers are available on the receipt you get from our centers.

How can I view my report online?

You can visit our website to view your reports online by login into your account here.

When will my results be ready? How will I know about it?

As soon as your reports are ready, you will receive a text message alert on the provided number, within 30 minutes of final reporting.

How can I get my reports?

  • You can collect reports from your nearest collection center.
  • You can download our mobile app and view your reports directly from your phone.
  • We can email you the reports or can also send your reports on your WhatsApp if you call our helpline 042-111-500-500.
  • You view your reports by clicking on the link received in an SMS from Mughal Labs
  •  You can visit and see lab reports at our website here.

Who should I contact regarding reports related issues?

Please contact our helpline 042-11-1-500-500 to report the issue and our customer relations department will cater all your issues on priority.

Where can I see my past lab reports?

Login to the Patient Area on our website to view all current and past reports.

How do I create an account on Mughal Labs’ website?

You have to visit our website and login

I have lost my receipt, how can I get my reports now?

You can get your reports just by providing the receptionist with your contact details provided at the time of registration.

Delivery boy giving a box

How soon can you send someone to collect a home sample?

We try our best to collect home samples within 120 minutes of the call.

Does Mughal Lab offer a Home Sample facility all over Lahore?

Yes, more than 95% of the areas of Lahore are covered. For confirmation, you can call our Helpline 042-111-500-500 between 8 am to 12 midnight.

Are there any charges for medicine delivery?

All orders above Rs.2000 are delivered for free within 24 hours of ordering. For orders less than Rs.2000, home delivery charges of Rs.200 are charged.

Doctor examine a blood in test tube

Do I need to fast for any test?

Fasting is only required for tests that are related to blood glucose and cholesterol. It is also based on a doctor’s recommendation. For more information on specific test requirements, please call our helpline 042-111-500-500. 

Do you accept animal specimens?

We do not accept animal specimens for “diagnostic” lab testing. For research-based testing, institutional samples duly approved from respective IRB/Ethical Board(s) are processed on special request.

Why do Mughal Labs ask to repeat a patient’s samples?

We at Mughal Labs believe in the quality and accuracy of tests. If our lab staff or doctors are not satisfied with the quality/quantity of the sample or with the results of the tests, then they ask for a sample again to ensure the accuracy of the results. We do not charge for the repeated tests and if the patient is not willing to give the sample again then we refund the test money.

Do you perform Bone Marrow and FNAC tests at the Patient’s home?

No, these facilities can only be availed at our Main Lab (Johar Town).

Doctor writing on page

What are the locations of Mughal Clinics?

You can visit and see locations on our website here.

You can call our Helpline 042-111-500-500 between 8 am to 12 midnight.

How can we get a doctor’s appointment?

You can call our helpline number 042-111-500-500, and they will assist you in getting your desired appointment.

Doctor is working on I-pad while sitting

What are the locations of Mughal Pharmacy?

  • You can visit and see locations on our website here.
  • You can call our Helpline 042-111-500-500 between 8 am to 12 midnight.
Doctor showing X-rays

Do you offer Radiology services?

Yes, X-ray & ultrasound services are offered at Main Lab (Johar Town). Location pin.

Doctors working on Laptop

What is M-Care Card?

It is a privilege card for our customers where cardholders will get 10% reward points on every payment that can be redeemed in the form of free lab tests at all locations of Mughal Labs.

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